asia bookie FAQ

To reset your password, tap "Forgot password?" on the login screen. Enter your registered email address and we will send a password-reset link to your inbox. Click the link, set a new password, and log in. If you do not receive the email within subject to verification, check your spam folder or contact our support team. If you cannot access the email address linked to your account, provide your username and registered phone number to support, and we will verify your identity and issue a manual reset. Account recovery via support typically takes 1–2 business days during our operating hours (9 AM to 11 PM Jakarta time, Monday through Sunday).

Opening an account on asia bookie takes three steps. First, provide your username, email, password, and mobile number on our registration page. Second, verify your email by clicking the link we send you. Third, complete KYC verification: upload a copy of your national ID (Kartu Tanda Penduduk) and proof of address (utility bill or bank statement from the last three months). We verify these documents within 24 hours. Once approved, you can deposit and play. If your KYC is delayed, check your email for a request to resubmit photos or clarify information. Our support team can expedite verification if you contact us during business hours.

Yes, we support direct bank transfer from online payment, e-wallet, mobile banking, and local payment. During deposit, select "Bank Transfer" and follow the on-screen instructions. You will receive our bank account details and a unique reference code. Include the reference code in your transfer memo so we can match your payment to your account. Bank transfers typically credit within subject to verification to 2 hours, depending on your bank and the time of day. For faster deposits in Jakarta, Surabaya, Bandung, Medan, and Semaing, we also offer online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, which process instantly. If your bank transfer does not arrive within 4 hours, contact support with your transaction receipt and reference code.

We do not charge fees on deposits. Your full amount is credited to your account. On withdrawals, we do not charge a processing fee; however, your bank or payment provider may charge a small transaction fee (typically under our welcome offer on e-wallet transfers, our welcome offer on mobile banking). These fees come from your payment provider, not from asia bookie. We process withdrawal requests during business hours (9 AM to 11 PM Jakarta time, Monday through Sunday). Most withdrawals complete within 2–4 hours. Withdrawals requested after 11 PM are queued for the next business day. To withdraw, go to your account, select "Withdraw," choose your payment method, and confirm. Use the same payment method you deposited from whenever possible to speed up verification.

asia bookie offers four main categories. Slot tournaments run daily and weekly with scheduled start times for games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables (Dragon Tiger, blackjack, roulette, baccarat) operate 24 hours with live video streams. Sportsbook coverage includes Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, available markets, and payout schedules. New tournament schedules are posted in the app and on our website every Sunday for the week ahead.

We offer a welcome bonus to new users after successful account registration and KYC verification. The offer is applied automatically once your account is approved; no code or claim is needed. The exact bonus structure changes periodically, so check your account under "Promotions" to see the current offer and any conditions that apply. Bonuses are subject to terms (such as a minimum deposit or turnover requirement). If you have questions about the specific terms of your bonus, contact our support team during business hours and we will clarify what you need to do to use it.

We collect and store your personal data (name, email, phone, ID, address) for account verification, payment processing, and legal compliance. Your data is encrypted in transit and at rest, and we do not share it with third parties except as required by law or to process your payments and withdrawals. You have the right to request a copy of your data or request deletion (subject to legal and regulatory holds). For detailed information, read our Privacy Policy. If you believe your account has been compromised or your data has been misused, contact our support team immediately. We will investigate and respond within one business day.

We offer support via in-app chat and email. Open the asia bookie app or website and tap the "Support" or chat icon to start a conversation with our team. For email, write to support [at] asiabookie.id. We respond during business hours (9 AM to 11 PM Jakarta time, Monday through Sunday). Typical response time is subject to verification to 2 hours, depending on queue length. For urgent account or security issues, mention "URGENT" in your message. We will prioritize and aim to respond within subject to verification. For general questions, you can also check this FAQ or our Terms and Conditions page.